Frequently asked questions
Below you can find some of the frequently asked questions. Can't find your question here? Please contact us directly so we can be of further assistance.
When you have received a damaged parcel(s) and/or items, which occurred during transport; please mention this to the deliverer of the parcel immediately. Email details and pictures of the damaged parcel & items to shop@rocaflor-interieur.nl. We will contact you by return.
When items are damaged during pallet transportation or through air,-& seafreight, please mention this on the freight bill and email us a copy of this. You can send this email to shop@rocaflor-interieur.nl. Please also mention details from the broken items along with pictures. We will contact you by return and to see how we can find the quickest solution for you.
You can reach us by email shop@rocaflor-interieur.nl
